Frequently Asked

They ensure your gold or silver is safely stored in secured vaults and protect your interests.

Just call or email (support@augmont.com) our customer care team. Before closing, make sure you've sold all your gold/silver at market price back to Augmont.

Yes. The gold or silver you buy is physically stored in secure vaults in your name and managed by an independent trustee.

Your gold and silver are safely stored in secure vaults. Plus, everything stored is fully insured for your peace of mind.

Your gold is 100% safe and legally yours, even if Augmont stops operations. Here's how:

✅ Bottom line: You retain full ownership of your gold, with multiple layers of protection – legal, operational, and logistical.

All gold sold by Augmont is certified by BIS (Bureau of Indian Standards) — the official government body for hallmarking in India.

Plus, our gold is refined at our own BIS-certified and LBMA-compliant Augmont Goldtech Refinery, ensuring top-quality purity from start to finish.

Yes, you can sell gold bought from Augmont after 48 hours. Sales proceeds are credited to your verified bank account within 1 to 3 working days.

Digital Gold is not currently regulated by SEBI or RBI, as no formal regulation exists yet for this asset class.

✅ Even without formal regulation today, your digital gold is protected through a customer-first, trustee-based framework — making your investment secure and reliable.

This is a security measure to prevent misuse or frauds.

At Augmont, your gold is pure, secure, and fully traceable from refinery to vault.

✅ With Augmont, you're not just buying gold — you're investing in trust, transparency, and traceability.

There are no extra charges. You sell at the displayed live buy-back price.

You can close your account by reaching out to our customer support. But before that, please sell all your gold or silver back to Augmont at the market rate. Once done, we'll help you close the account.

At Augmont, you get the good quality products. We offer 24 Karat 999 Pure Gold and 999 Pure Silver— ensuring high standards of quality for precious metals.

If you hold your gold for more than 24 months, your profits are considered Long-Term Capital Gains.

✅ Why it matters: This updated rule (effective from July 2024) replaces the earlier 20% with indexation model—making taxation simpler and more favourable for many investors.

Buying Digital Gold from Augmont is simple, affordable, and trustworthy:

If you sell your gold within 24 months of purchase, your gains are considered Short-Term Capital Gains.

📌 These gains are added to your total income and taxed accordingly based on your annual income bracket.

Getting started is easy! If you're an Indian resident with a PAN/Form 60 and a bank account, just register using your mobile number and verify it with an OTP. That's it—you're ready to buy digital gold.

A Daily SIP invests a fixed amount in gold every day. If you start on the 6th, your first investment is made on the 6th, and continues daily.

You can start buying gold or silver at low prices. You can only sell what you've bought from Augmont—and only after 48 hours of purchase, for security reasons.

Pick a weekday for weekly investing. For example, if you start on the 1st and choose Monday, your money will be invested every Monday starting from the next one.

You invest once a month on the same date you started. So, if you begin on the 6th, you'll invest on the 6th of every month.

No, the prices you see on our site do not include GST. The applicable GST is added at checkout.

If your bank has debited the amount, don't panic — the payment gateway may not have sent us the confirmation yet. As soon as we receive it, the amount will be credited to your Augmont wallet automatically. If the amount wasn't debited, you can simply try the payment again.

Buy and sell prices on Augmont may vary slightly due to:

No hidden charges — just fair and honest pricing.

Once you sell, the money is sent to your verified bank account. It usually arrives within 3 working days. Reach out to our support if it doesn't.

No extra charges! You can sell your gold or silver at real-time market prices shown on our website. What you see is what you get—no hidden fees.

You can easily download your invoice from the 'My Orders' section on App Home Page

Just head to the 'My Orders' section on the website. You'll find detailed reports for every transaction—like Buy Reports, Sell Reports, and more—to help you stay updated easily.

Once your order is successfully placed, it can't be cancelled. We process transactions in real-time to lock in market prices.

Yes, KYC is required as per government rules. It helps us verify your identity and protect your gold or silver stored in our vaults. You'll be asked to complete KYC—like sharing your PAN—once your total purchases cross a certain limit.

We've got your back! A leading insurance company protects your gold and silver stored in our vaults, and even while it's being delivered to you.

Just select the gold or silver you want (coins, bars, jewellery), pay a small delivery and making fee, and we'll send it right to your doorstep. You can request delivery starting from just 0.1g gold or 1g silver.

Augmont delivers gold/silver to all the cities across India, through partnerships with secured logistics providers. We partner with third-party logistics providers to enable the doorstep delivery of our products.

Simple – every product delivered is BIS hallmarked and certified by a government-approved agency.

Gold and silver orders are generally delivered within 10 working days of successful payment. Tracking details are shared within 4–5 working days. Spot Orders cannot be cancelled after placement.

Yes. Delivery is insured, and coins are packed in tamper proof packaging.

To update your mobile number, just email us at support@augmont.com with your request and valid KYC documents.

Our team will verify and update your details within 3–4 working days.

Only in the unfortunate event of the customer's death can the legal heir claim the gold.

They will need to provide::

Technically, NRIs can buy digital gold, but there's a catch – it depends on their banking setup in India (they need an NRO account, Indian mobile, and PAN). No international payments allowed.

In short: Digital Gold is easy, flexible, and backed by physical gold — great for everyday users.

Yes, you can collect your order in person.

✅ Note: Orders will be handed over only after successful ID verification.